Returns & Refund
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If the return is accepted, you will receive a refund for your purchased item, less the initial shipping fees.Â
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
Please note that customers are responsible for covering the shipping fees for returns or exchanges of non-faulty items. Each order is eligible for a one-time return or exchange.
All items must not be washed, worn, or damaged, and original tags must be attached.
The following items are not eligible for return or exchange:
Mystery Boxes, Final Sale items, and Special Offers are non-returnable and non-exchangeable. (we will clearly state this on the product details page)
For defective products:
If the product is incorrect, damaged during shipping, or defective in any way, customers should reach out to our customer service team to begin the exchange or refund process. A return or exchange request can only be initiated once our service team has confirmed the issue.
To start a return, you can contact us at bowsatelier@outlook.com, If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If the product is incorrect, damaged during shipping, or defective in any way, customers should reach out to our customer service team to begin the exchange or refund process. A return or exchange request can only be initiated once our service team has confirmed the issue.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.