Returns

How Can I Return My Order?

Thank you for shopping at Bowsatelier! We want you to love your hair claw clips, but if you’re not completely satisfied, returning your order is quick and easy. Just follow the simple steps below, and our Customer Care team is here to help!

Return Policy

1. Hassle-Free Returns

   • Most purchases can be returned within 30 days of delivery, giving you plenty of time to decide.
   • Items must be unused, undamaged, and in their original packaging with all tags intact. This helps ensure quality for all our customers.
   • You will be responsible for return shipping costs, but we strive to make the process as smooth as possible.

2. Items Not Eligible for Return

   • Final sale items are not eligible for return.
   • Hair accessories, including other certain items, can only be returned if they are defective or the wrong item. If that’s the case, please email us a picture of the issue after submitting your return request online.

3. How to Make Your Return

   • Step 1: Click the "Help" feature at the bottom of our homepage and enter your email address and order number.
   • Step 2: Find the "Return" button for your specific order, submit your request, and receive an authorization and return address via email within 48 hours—it’s that simple!
   • Step 3: After shipping your package, enter the tracking number on your order page to ensure a smooth return process. (Log in, go to "You - Order List - After Sales History - View Detail - Return" to input the details.)

   Once we receive your return, we’ll process it within 3 to 7 business days and notify you via email when your refund is completed.

4. Quick Reminders Before Returning

   • Important: Do not return items to the address on the package you received; that’s not our return center and could delay your refund.
   • All returns must be authorized. Any return not authorized by Customer Service will not be accepted. We’re here to help if you need assistance!
   • Ensure that the items you’re returning match your return request—please do not include extra items.

5. Fast Refunds

   • Return your item in its original packaging, and once it arrives at our return center, we’ll issue your refund within 3 to 7 business days. Refunds can go to your [Your Shop Name] Wallet or your original payment method. (Note: original shipping charges are generally non-refundable.)

6. Wallet Credit Refund (Faster and Safer)

   • Choose to receive a wallet credit for a faster refund! Funds usually appear in your Wallet within 24 hours and can be used for future purchases anytime—super convenient!

7. Exchange Policy

   • Not quite right? We offer easy exchanges for the same item in a different size or color. Please get authorization from Customer Service before proceeding, and remember that once you submit an exchange request, the item can’t be returned again.

8. Order Cancellation

   • Need to change your mind? You can cancel your order for a full refund within 24 hours of purchase. If your order has already shipped, please submit a help ticket through our "Contact Us" page.